If Disney is “Where Dreams Come True” for kids, then Rosewood Mayakoba, a luxury family resort, is where that happens for moms and dads.
That’s right parents – that utopian escape exists! Your dream of having a recharging and relaxing vacation while with those crazy kiddos IS going to happen. The Rosewood royal treatment is coming your way and here’s a little preview. You will finally get to read that book you’ve wanted to crack open. You will get to finish an entire cup of coffee or tea while it’s hot. You will get to sleep soundly – and maybe even sleep in! Your kids will play and laugh so much that they won’t want to return home (mine cried). Heck, this hotel will even pamper your dog.
So what’s their secret sauce? Here’s the honest truth…
There are a lot of beautiful hotels in beautiful places with beautiful pools -- in short, there's a lot of beautiful out there. But there’s only one Rosewood Mayakoba and the service they provide catapults this resort to the top of my “favorite hotels” list. To say their service is 10/10 would be almost insulting. It’s a 20/10. Remember when John Legend won an Emmy, Grammy, Oscar, and Tony award? The Rosewood Mayakoba is the John Legend of hotels. They can do it all.
So if you’re on the fence about pulling the trigger, let me push you. It's the type of place you'll wish you had booked “just one more day,” and this guide to Rosewood Mayakoba will detail everything parents need to know about this luxury family resort.
Where Is Rosewood Mayakoba Located?
The Rosewood Mayakoba overlooks the turquoise blue coastline of the Riviera Maya, tucked between Cancun and Tulum. Once you’ve entered the Mayakoba paradise, the world melts away.
Although this luxury family resort shares the 600 acre Mayakoba complex with 3 other hotels -- Andaz, Fairmont, and Banyan Tree -- you won’t feel overcrowded. Everything is lazily stretched out across the jungle terrain, mangrove trees, and white sandy beaches. Lagoon canals connect the properties, allowing guests to venture from one hotel to another by boat.
How to Get to Rosewood Mayakoba
Rosewood Mayakoba is a 40-45 minutes drive south of Cancun International Airport. Reserve the hotel’s SUV transfer ahead of time – it’s incredibly safe and contains everything your family needs after a day of travel. You’ll hop into a large Suburban, with perfect AC-cooled temperatures, bottles of cold water, and individually wrapped hand-sanitizers and face masks. There’s even a tray of locally made snacks, a bucket of beers on ice, and mango juice boxes for the kids. The driver also offered phone chargers, WIFI connection, and had already installed both kids’ car seats (note: quest this ahead of time).
When to visit: Temperatures are warm year round, but the peak travel months range from December- May, when temperatures are hottest (80-90 degrees). June/July/August are also popular months to visit, as the temperatures are warm, but rates are lower (higher risk of hurricanes).
A Lay of the Land: Rosewood Mayakoba
The Rosewood Mayakoba property is divided into two main sections: the lagoon and the beach. You’ll find the main lobby, 3 restaurants, spa, gym, and large pool on the lagoon side. The beach features another family-friendly pool, Rosewood Explorers kids' club, a lunchtime restaurant, and the adults-only pool/bar.
Getting Around the Property
Paved paths connect the lagoon to the beach, and it takes about 15 minutes to walk from the shoreline of the Caribbean Sea, up through the mangrove forest, to the restaurants that sit on the lagoon. Moms, I know what you’re thinking – “Is that going to feel like hundreds of miles apart with young kids?” Nope! It’s easy to call for a golf cart; they swing by often, and will take the kids, the beach bags, and you can even throw your stroller onboard.
You can also meander through the resort using one of the complimentary bikes provided. This was my personal favorite way to explore the hotel grounds. Each room comes with 2 adult bikes, equipped with a cute basket to store your belongings. They also offer children’s bikes upon request.
If you’re interested in visiting another one of the resorts within Mayakoba, the hotel will give you a ride on one of the Duffy boats, or on a speedy golf cart. I highly recommend reserving a boat for this!
What's the Vibe? Is It Kid-friendly?
Rosewood Mayakoba is a refined luxury hotel inspired by local Mexican traditions and customs. This is not a pop-up hotel chain where every part of the experience feels standardized. What sets the Rosewood brand apart is its connection to the soil it stands on. You’re vacationing at a Mexican resort that actually feels…Mexican!
Everything from the architecture, to the authentic cuisine, to “little touches,” reveal that this hotel cares about the culture and showing it off in creative ways. Every night we discovered a locally crafted figurine left on our pillow, with a notecard explaining its significance to Mayan culture. They also gave each family a delicious chocolate bar, with Mayan calendar designs sketched into the milk chocolatey grooves.
And most importantly, it was a destination that welcomed families with open arms. Honeymooners can travel here and feel privacy and romance, while groups of giggling kids can also show up and be themselves. Staff greeted my kids by name with warm smiles, and never threw a frustrated frown at the food left all over the floor by the baby. And trust me, Maverick’s messes were quite epic!
Hotel Highlights For Families
The Rosewood Mayakoba is a luxury family resort with amenities designed to make your vacation easy! There are countless ways this hotel goes above and beyond for families -- here are some highlights that really elevated the experience for us:
- Out of this world service…including a personal butler: Every person working at Rosewood Mayakoba was willing to lend a helping hand, and go the extra mile to make a 3 year-old smile. When the pina colada flavored popsicles showed up at the pool, Claire’s eyes popped out of her head. Or, after returning from dinner, we found the bathtub had been filled for the kids with bubbles and balloon sea animals. Just about anything you may need is just a text message away. Keep reading to learn more about this service.
- Spacious bedrooms designed with families in mind: The suites at Rosewood Mayakoba are designed to comfortably accommodate everyone in your party. The deluxe lagoon suite was perfect for our family of 4, with separate sleeping spaces for our daughter and baby. When we arrived there was a welcome gift, salty snacks, bed rails for the pull out sofa, baby monitors hooked up, and bottle sanitizers ready to go.
- Two family friendly pools: Ever feel like the family pool is the one that gets tucked in the back? Not here! The Punta Bonita pool sits next to the white sand beach, with front-row views of the Caribbean Sea. There is also another family-friendly pool on the lagoon side.
These were just some of the highlights families can look forward to experiencing! If you’d like to learn more about these amenities, plus others offered at the Rosewood Mayakoba, then keep reading!
Is the Rosewood Mayakoba All-Inclusive?
The room prices are steep at this luxury Mexican family resort, so understandably, the first questions that come to mind are: “How much will this cost me? Is anything included?”
While Rosewood Mayakoba is not technically “all-inclusive,” there are a few invaluable complimentary features that would cost you extra at another resort. These include:
Kids' Amenities / Pricing
Good news parents: kids under 5 eat free at Rosewood Mayakoba! And this hotel doesn't skimp on the kids' meals either – think beautifully cooked salmon over rice and broccoli, or plates of fresh cotija cheese quesadillas served with the greenest guac. The hotel also provides free “extras” in the room like a crib, mini-fridge, bath toiletries, bed rails, bottle sanitizers, diaper pail, high-chair, bathtub insert, and kids’ bathrobes. These won't pop up as hidden charges at the end of the trip.
Rosewood Explorers Kids' Club
When we arrived at our room, the counselors from the Rosewood Explorers program had already sent Claire a welcome letter, and a small bag filled with gifts. Talk about making a 3 year-old feel like a million bucks!
There's no reservation necessary, and everyday the kids’ club offered a variety of activities, such as freeze dance, arts and crafts, and pizza making classes. The clubhouse room is located adjacent to the pool and main beach-side restaurant. It’s easy to pop in to check on things, or send the kids over while waiting for lunch to arrive.
In all my travels, I have never experienced the level of service – especially for a family– that the Rosewood Mayakoba butlers showcased so professionally and warmly. Every guest will have their own “butler went beyond” stories to add to the mix – these are some memories that stuck with us:
We had the lovely experience of working with Vicky and Gerry. They each seemed to anticipate what we needed before the thought had crossed our own minds. Golf carts arrived to take us to dinner before I had even remembered where dinner was booked! Vicky dropped off extra bottled water to use for baby-bottle cleaning. And, after seeing Claire eye the beautifully large-tiled bathtub, Vicky surprised her with a bathtub filled with bubbles and balloon sea animals. Gerry drop off a kid's training wheels bike, after seeing Claire longingly eye the other kids zipping through the property. He also tracked down the chef's muesli recipe for me, given I became slightly obsessed eating it.
Rosewood Mayakoba Amenities
Have I convinced you to book a trip to this luxury family resort yet? Need some more details? Here’s a run down of the other amenities and services offered by the Rosewood Mayakoba.
Check In / Welcome
When you arrive at Rosewood Mayakoba your bags will immediately vanish from your hands, only to be replaced by a refreshing welcome drink.
The only difficult aspect about check-in is that it’s hard to stay focused. Your eyes will dart over to the luxurious pool and the kids may start shouting “Look mommy! Monkeys!” Black Howler Monkeys are rare to see on the property, but since we arrived during a passing tropical downpour, man and monkey ran for cover in the same luxurious lobby.
It’s here you’ll meet your butler, who will provide a lay of the land, explaining special features about the luxury resort. If you booked a lagoon suite, you’ll board a comfortable Duffy boat cruiser, and sail away – for about 3 minutes – till you arrive at your room’s private dock. If you reserved a beach or oceanview suite, you'll be gliding through the grounds on a golf cart.
Right about now, you're probably getting hungry from a day of travel. In your room, you’ll find a tray of freshly made tortilla chips, guacamole, sweet salsas and bright mango juice. We collapsed on our private terrace, devoured the food, and were ready to explore the grounds.
Grounds and Games
The immaculately kept gardens and grounds of Rosewood Mayakoba will make you wish you could get lost in the jungle and stay there forever.
If you’ve chosen to stay on the lagoon side of the resort, you’ll begin each morning with a leisurely walk to breakfast across rainbow-arched bridges. The morning light illuminates the lagoon, with pockets of Barbie pink flowers bursting at the water’s edge. It’s flower power in all its glory.
The meandering path curves around to the gift shop, where a large swing hangs, beckoning every passerby to come hop on. It quickly became our "pre-breakfast" tradition to play with the kids before heading to the buffet.
Tucked behind the lobby, guests can use the ping pong table, pool table, and life-sized chess set. It’s not everyday you can play these games under the awning of jungle trees with the live “soundtrack” of exotic birds chirping. There’s also an outdoor half basketball court. We didn’t spend ample time in the game area, but I filed it away as a “rainy day” activity.
On the path leading to the beach, you’ll pass La Ceiba Garden – the resort’s private garden, where just about every veggie and herb have a home, waiting to pop through the soil and land on your dinner plate! There’s also a small forest of banana trees just beyond the garden’s gate. La Ceiba hosts numerous outdoor culinary events for guests each week.
Pools / Hot Tubs
As with any tropical luxury family resort, the pools are the main star. This is not a place where it's necessary to hop down first thing in the morning and save your lounge chair – there simply aren’t the crowds of Cancun on this side of the Riviera. Instead, when you arrive, someone will bring you a bucket of cold bottled waters, Evian misters, and plenty of towels. Here’s the run-down of each pool:
- Punta Bonita Pool - This family-friendly option is close to the beach and Punta Bonita restaurant. It’s large figure-8 shape allows for plenty of splashing space, and it was common to see kids playing on giant floaties flowing through the water. There’s both a large hot tub connected to the pool, and a spacious kiddie pool. This is by far the most popular of the 3 pools, but it never felt crowded, nor chaotic. There are also restrooms and showers available.
- Casa Del Lago Pool - This is another family-friendly pool, with views of the sparkling emerald lagoon. This was my my favorite spot at this luxury family resort. The pool’s geometric, multi-level design reflected the architecture of a Mayan temple. There were also plenty of shallow areas for younger kids, and mini waterfalls to play in. While it was much quieter and calmer than Punta Bonita Pool, it did not feel stiff and formal.
- Adults' Pool - Why even taunt you with the adults-only utopia in a family luxury resort article? Well, the Rosewood Mayakoba provides babysitting! If you have some kid coverage, then you can relax here too. This section includes a few smaller pools surrounded by an adults-only restaurant, food truck and fire pit.
Rosewood Mayakoba hugs the coastline of the turquoise blue Caribbean Sea; you can walk for miles along the powdery white sand, or simply relax on the beach taking in the views. This luxury family resort offers a variety of complimentary water sports such as kayaking, paddleboarding, sunfish sailing, and snorkeling. Prefer to stay dry? Ask the beach hut about playing volleyball, soccer, or bocce ball. For an added cost, you can inquire about deep-sea fishing trips, scuba diving or other marine expeditions. Or, you can simply build sandcastles and take family walks along the beach.
Boat Ride Along the Lagoon
The 30 minute boat tour around the emerald green lagoon is a must-do while staying at this luxury family resort – especially if you have small kids! Be sure to make a reservation ahead of time, as slots do fill up.
Your tour kicks off with the boat picking you up at your room's private lagoon dock (if you’re staying on the lagoon side). The comfortably furnished Duffy-style boat has white trim, wooden seating, and a beautiful green awning to provide shade. As you cruise close to the water’s surface, you’ll want to be on the lookout for turtles, nesting birds, and if you’re lucky you may spot a small crocodile. (Don’t worry Moms -- they’re very small, and like to hide from humans).
As we meandered through the lagoon canals, ducking under bridges and staring in awe of the massive lagoon villas, it was easy to just be still and take it all in. Even my energy-filled kids found their inner Buddha on the peaceful water.
Spa / Gym
So remember those babysitting and kids' club services I mentioned earlier? If you book childcare for one thing and one thing only, it should be for a mom-and-dad-escape to the spa! This spa is simply next level.
Sense Spa is one of those corners of the universe where you’ll instantly feel relaxed simply walking through the front doors. The fragrance of flowers fills the air, and sounds of waterfalls and birds singing echoes off the walls. For the next few hours, you'll be in very good hands.
As you pass through the front doors, you’ll notice a full service gym and private spa pool. The gym has plenty of equipment, free weights, indoor bikes and hosts group classes for yoga, and indoor cycling. Outside in the spa’s pool, classes are held for floating yoga – yup, that’s right, you can really test your balance by signing up for a class conducted on a floating mat in the pool!
Continuing on, you’ll receive a tour of the immaculately designed locker room and you’ll prepare for your treatment. Bathrobes, slippers and just about anything else you’ll need are waiting for you. When you’re ready, you can either sit in the relaxing locker room lounge, or outside in the shared space under a canopy of trees. Healthy snacks, an assortment of tea, and cold water are provided as well.
My treatment first began with a peaceful walk through the trees, along the lagoon's edge. It was just about the most relaxing way to start! Each treatment room stands independently in the jungle, and you'll easily unwind listening to the birds singing.
The massage itself was superb (ask for Verenice); I walked away feeling more relaxed and possibly even 2 inches taller. After my treatment I was welcomed in the outdoor lounging section, handed fresh juice and delicious snack. Later, I explored the steam/sauna facilities, where they provide cold towels and an exfoliator. There's also a plunge pool and giant hot tub.
The Rosewood Mayakoba has tennis and paddle courts available for guests to use. There is also the signature 18 hole golf course, El Camaleon. This was the first golf course in Mexico to host a PGA Tour! While we didn’t have time to use the sporting facilities, my husband was longingly eyeing the golf course that dipped and ducked through the tropical landscape and hugged the white sand coastline. Next time honey!
At 5pm you’ll be wrapping up the pool games. At 6pm you’ll be grabbing something to eat with the kids. By 7pm the beach will have magically transformed into a movie theater, reminiscent of a drive-thru movie. However, replace those Jeep Wranglers and greasy food, with sleek lounge chairs and perfect popcorn. Family movie night consists of favorites like Boss Baby and Moana.
Rosewood Mayakoba Restaurants
As a guest at Rosewood Mayakoba get ready to indulge in authentic Mexican flavors and VIP treatment! At every restaurant, waiters brought over cold towels to wipe down sandy, hot hands, and then quickly took us on a tour of the menu. Each restaurant highlights Mexican cooking techniques, sometimes fusing ingredients with other international culinary profiles. Every meal was packed with flavor bomb dishes! If you’re antsy to know our favorite (it was hard to choose), then the winner goes to Al Fresco. You’ll have to read on to learn more about the delicious dishes at this luxury family resort.
Restaurants - Lagoon Side
- Casa del Lago: Breakfast every morning starts at Casa del Lago and it is to die for! The menu focuses on traditional Mexican food, like chilaquiles, sopes, and a separate menu entirely dedicated to various types of huevos rancheros. I woke up each morning excited to hop out of bed and start eating (okay, that's everyday). There is also a large continental buffet with freshly sliced meats and cheeses, refreshing fruit, perfect pastries (still miss that banana bread), crunchy cereals, and the most addicting muesli you’ll ever have. Of course, the 3-year-old still opted for Fruit Loops. As you enjoy your coffee or tea, you'll soak in the views of the gorgeous lagoon and the sounds of the indigenous birds chirping overhead. This is pretty much the perfect way to start the day!
- Agave Azul: Agave Azul highlights the marriage between Mexican food and the Japanese/Chinese culinary influence most often found in the Baja region of Mexico. The cauliflower al wok, coconut lime soup, and grilled totoaba were Compass Roam award winning dishes! Moms and Dads, if you’re looking for an earlier dinner option, this is also the best one – it’s the only restaurant that opened at 5pm (all others 6pm).
- Zapote: Zapote is Rosewood Mayakoba’s newest restaurant and has already converted quite a foodie following! I personally also loved the interiors – why can’t we all have a tree grow through our kitchen? While it’s most well known for its' lively dinner scene and hand crafted spirits, don’t miss stopping by here on the way to breakfast - they have a tray with delicious chocolate chip cookies. The lunch and dinner menus highlight the diversity of the Yucatan Peninsula culinary profile, infusing Middle Eastern flavors into the traditional Mexican dishes. Think: Tabbouleh and Tomatillos, Baba Ganoush with a freshly made Mexican tortillas, and seared kampachi tacos.
- La Ceiba Garden: Moms and dads, you’re going to need a babysitter for this adults-only culinary event. A few times a week, La Ceiba Garden hosts a communal dinner service under the stars. Grab a chair next to…whoever…and get ready to embark on a foodie experience. As you sit beneath the giant Ceiba tree outfitted with a canopy of lights, you’ll witness cooking demonstrations from Rosewood chefs, taunt your tastebuds with incredible flavors, and learn about the cooking traditions of the region.
Restaurants - Beach Side
- Aqui Me Quedo: Aqui Me Quedo is the adults-only beach side restaurant offering casual fresh Caribbean cuisine. If your children are enjoying the kids' club, you can enjoy their signature ceviche or sip cocktails on the beach.
- Punta Bonita: After a morning swim, head to Punita Bonita to refuel with lunch! The chefs feature traditional Mexican dishes from the regions of Michoacán, Guerrero, Oaxaca and Chiapas. As you pour over the menu deciding what to order, you can feast on fresh guac, and homemade tortillas and salsas. My go-to order was the fish tacos – perfectly crunchy with fresh slaw. Once a week, there is a “seafood market,” where you can purchase fish caught just hours before. The chef will grill it up, served with black beans, rice, and salsas. It was a delicious feast and one of our favorite meal experiences while visiting this luxury family resort.
Weekly Culinary Events
The Rosewood Mayakoba hosts weekly events that highlight different aspects of Mexican cooking. It’s necessary to sign up ahead of time for the Mexican Grill and Beach BBQ; these are set prices and start at 6:30pm.
- Mexican Grill: On Thursdays Punita Bonita hosts a Mexican Grill. The beach transforms into a giant grill cookout, with meat, fish and veggies prepared to perfection on an open flame grill. Guests can choose a variety of sauces and homemade tortillas. There is live music and views of the Caribbean Sea.
- Beach Food Fest: On Saturdays, Aqui Me Quedo hosts the Beach Food Fest. I wish I had signed up for this one! We could hear the music from our lagoon room and I experienced some serious FOMO. The menu highlights Mexican and Southeast Asian cuisine, serving steamed buns, samosas, and rice cooked over a charcoal grill. Yum! They also have fish “without” chips, tamales and empanadas.
- Al Fresco: A few times a week, the adults-only side of the beach transforms into a family friendly restaurant serving some of the best Mexican food I’ve ever tasted. It was the only dinner restaurant we visited twice! The tables and chairs are neatly sprinkled throughout the sand, with mini fire pits lighting the way. If you’re visiting with small kids, request a table directly in the sand – then the kids can make sandcastles and play while you relax! The food service begins with spicy salsa made tableside. It was awesome to hear the waiter tell us stories of his own dad passing on the family recipe (I tried to feverishly take notes). The menu highlights ceviche, moles, and freshly caught fish. Our must-orders included the Black Bean Tetela (like a fancy hot pocket), the negro mole (to die for), and the churros. My husband doesn’t typically gravitate towards churros, and he even loved them!
Day Trips from Rosewood Mayakoba
It was tough to tear ourselves away from the exquisite property during this trip! However, if I were to return with older kids, I would most definitely trust Rosewood Mayakoba to craft an off-site excursion that is both safe and packed with fun.
Here’s a little bit about what you can find 1-2 hours outside the resort:
- Tulum Temples- These Mayan ruins are the only ones found directly on the Caribbean coast. The city was a major trading port during the height of this civilization.
- Chichen Itza - Located 2 hours away, Chichen Itza boasts one of the 7 Wonders of the World – El Castillo – a giant Mayan religious temple. The concierge can arrange for a regular tour, or they even offer ones by plane!
- Valladolid and Ek- Balam: Valladolid is a vibrant town that I’m dying to visit! The town is painted in bright colors, and the local people still fashion traditional Mayan clothing. You can also visit the nearby historical site Ek-Balam -- it's far less crowded than Chichen Itza.
- Cenote Park - This archeological site located in Coba is for the most adventurous families! Nestled deep in the rainforest, guests can visit the sacred cenotes of the Mayan people. (Note: There are thousands of cenotes located throughout the Yucatan, so there are plenty of options if you aren't able to make it to Cenote Park).
All the resort employees seem to love their job, and a kinship exists between staff that I’ve simply never seen anywhere. This bond translates into the careful attention to detail and welcoming spirit guests immediately feel.
For our family, there were a few main stars who made our experience extra special. As mentioned above, Vicky and Gerry were excellent butlers, and if you can request them, I would do so.
Axel made our dinner dreams come true. I hate to admit this but we were “those guests” who showed up to the restaurant at 4:57 pm, 3 min before it closed – I swear I didn’t know! My kids were starving and our dinner plans at another restaurant didn't begin until 6pm. Axel looked at me, asked what he could get the kids, and came back from the kitchen with guac, salsa and quesadillas. He set up the table and stayed an extra 30 minutes to help. He was a true life saver!
And then there was Caesar. After we had said our goodbyes, sadly checked out, and quietly arrived at the airport, we were greeted by Caesar who whisked us around the impossibly long airport lines. I didn’t even know this was a Rosewood service! He saved us tons of time by navigating the lines and bag drop off.
These 4 individuals really helped our vacation in a meaningful way, but in all honesty, everyone at this property is wonderful and goes the extra mile to make your vacation unforgettable. We can't wait to return one day!
That's a Wrap
This was a hard property to say a final good-bye to. My daughter sat outside on the deck with her feet sadly slumped into the pool, not wanting to leave. Weeks later we still talk about our morning tradition sitting on the terrace snuggling with the kids, and our daily rides on the swings, not to mention the hours of pool playtime. Visiting the Rosewood Mayakoba is a true luxury resort experience – and even more so if you’re doing it with kids. Mom and dad, you’re going to have many helping hands, allowing for everyone to experience a relaxing vacation. It’s time to catapult this resort to the top of your must-visit luxury list!
I hope this article has inspired your own family getaway to the Rosewood Mayakoba in the Riviera Maya. If you have any questions, or your own travel tips, please leave them in the comments below. Also, don't forget to sign up for the monthly newsletter, packed with travel tips, upcoming news, and access to FREE destination itineraries.
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